Report a Repair

All eligible repairs*, including those which are out-of-hours emergencies, should be reported to KNK on 020 8646 9104

Residents who live at schemes with a ‘community alarm system’ (red cord), pull your red cord for an emergency repair or medical emergency.

If you live in a home with gas, see below who you should call in an emergency:

Residents who previously called our Esher office, except those at The Orchard

  • call Smith & Byford: 0800 804 8456
  • gas leak: National Grid 0800 111999

Residents who previously called our Cheam office:

  • call Robert Heath Heating: 020 8336 6767 / 6763

Residents who live at Archbishop Coggan House:

  • call Maracom: 020 7987 8550 / 020 7356 7795
  • For lift emergencies, call Amax Lifts: 01708 22022

*For list of eligible repairs, if you rent your property click here, and if you own your property, click here.

Report a Repair

Using the form below will send your repair to KNK’s dedicated e-mail address

  • This can be a mobile or your work phone number
  • Please give as much detail as possible about the repair you are reporting. This will help us to deal with it more effectively.
  • Drop files here or
    Accepted file types: jpg, gif, png, pdf, doc, docx.
      If you have any photos of the issue you are reporting, please upload them here.
    • This field is for validation purposes and should be left unchanged.
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